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Problem with launching presentations after subscription activation

Bug Reports

Hello! I have subscribed to Page On as a private individual. On the first day after activating the subscription, the service worked correctly — I could generate and launch presentations. The next day, there was a problem: the generated presentations would not start. No errors are displayed, and no downloads are taking place. I've tried:

log in from different browsers (Chrome, Edge, etc.);

use different devices (Windows 10/11);

clean browser cache and cookies;

log in to your account.

Unfortunately, the problem persists. Please check the status of my subscription and account. If required, I can provide additional information. Thank you in advance! With respect

Posted by Danya Bobriy ·
2 comments

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Comments2

  • Z Ding-Pageon

    Team•

    Jun 13, 2025

    Hi Danya,

    Thank you for your patience.

    We’ve checked our system logs and found that the issue you encountered was likely due to a combination of poor network performance on our cloud server and peak usage volume last night. This caused delays in presentation generation and loading.

    We’ve already taken action by expanding our server capacity, and things should now be returning to normal.

    Could you please try again and see if the presentations load properly now? We also kindly ask you to allow a bit of extra waiting time during loading. Let us know how it goes, and we’ll continue to assist you with anything you need.

    Best regards,
    Zhangcan

  • Z Ding-Pageon

    Team•

    Jun 12, 2025

    Dear Danya,

    Thank you very much for your detailed message and for taking the time to test across different browsers and devices — we truly appreciate it.
    Could you please provide with more details as did you generate from uploading files or from a topic? It woul help us to identify the bug more precisely.
    Our goal is to identify and fix the bug, and we’re aiming to have a resolution in the next 24 hours. As soon as we’ve resolved the issue, we’ll notify you right away.

    If, for any reason, we’re unable to fix it in time, we will proceed with a full refund of your subscription — no worries on your end.

    Thanks again for your patience and understanding. We’ll be in touch very soon.

    Best regards,

    Zhangcan