Hi Michelle, Thanks for reaching out, and sorry to hear you're having trouble uploading a file right after getting Pro access. We sincerely apologize for this experience. Right now, we're experiencing very high user traffic, which is causing some temporary congestion with features like file uploads. We're truly sorry that this has affected your experience. We’re working hard to fix this soon. Could you please try uploading the file again a few times? Sometimes, trying again shortly after can be successful as the system load fluctuates. To help us investigate further if the issue persists, could you please let us know:
What is the format of the file you're trying to upload (e.g., .docx, .pdf, .txt)?
What is the approximate size of the file (e.g., 2MB, 5MB)?
Thank you for your patience. Please let us know if repeated attempts don't work.
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Comments3
Zhangcan Ding
Apr 28, 2025
Hi Michelle, Thanks for reaching out, and sorry to hear you're having trouble uploading a file right after getting Pro access. We sincerely apologize for this experience. Right now, we're experiencing very high user traffic, which is causing some temporary congestion with features like file uploads. We're truly sorry that this has affected your experience. We’re working hard to fix this soon.
Could you please try uploading the file again a few times? Sometimes, trying again shortly after can be successful as the system load fluctuates.
To help us investigate further if the issue persists, could you please let us know:
What is the format of the file you're trying to upload (e.g., .docx, .pdf, .txt)?
What is the approximate size of the file (e.g., 2MB, 5MB)?
Thank you for your patience. Please let us know if repeated attempts don't work.
Best regards,
The Pageon.ai Team