Exports don´t work
Hello, Pageon Team!
I'm disappointed! I made the payment and now the export of the file, in pptx or even PDF, doesn't work. Furthermore, I go to the language settings and the change doesn't happen.
I hope these issues are resolved.
I'm waiting for your contact.
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Comments21
chao
Mar 17, 2025
We have added your feedback and optimized the product
Mr Antonio Baroni
May 14, 2025
I have the same problem!!
Z Ding-Pageon
May 15, 2025
Hi Antonio,
we’re sorry for the inconvenience this has caused and thanks for your patience.
The issue with the export function has been resolved. Please give it another try at your convenience.
Best regards,
Pageon Team
Hicham Oum
May 14, 2025
I´m not able to!
Z Ding-Pageon
May 15, 2025
Hi Hicham,
we’re sorry for the inconvenience this has caused and thanks for your patience.
The issue with the export function has been resolved. Please give it another try at your convenience.
Best regards,
Pageon Team
Melina Garcia
May 14, 2025
Também estou com o mesmo problema.
Kira Mann
May 15, 2025
Same! What a waste - can’t even use the document we’ve paid to create!
Z Ding-Pageon
May 15, 2025
Hi Kira,
we’re sorry for the inconvenience this has caused and thanks for your patience.
The issue with the export function has been resolved. Please give it another try at your convenience.
Best regards,
Pageon Team
Michele Roseno
May 15, 2025
I am having the exact same issue
Z Ding-Pageon
May 15, 2025
Hi Michele,
we’re sorry for the inconvenience this has caused and thanks for your patience.
The issue with the export function has been resolved. Please give it another try at your convenience.
Best regards,
Pageon Team
Yunfei
May 15, 2025
Dear Melina and Kira,
Thank you for reaching out, and please accept our sincere apologies for the issues you've encountered with file exports and language settings. We understand this is frustrating, especially after making a payment, and we're committed to resolving this for you.
Regarding the export problem (for PPTX and PDF), this was caused by an unexpectedly high volume of traffic over the last few days, which led to a temporary suspension of our export API. Our team is working with high priority to fix this, and we anticipate it will be restored within the next two days, hopefully by the end of today.
We are also actively investigating the issue with the language settings not updating correctly and are working to resolve this with the same urgency.
We will notify you as soon as these issues are resolved. Again, we apologize for this experience and appreciate your patience.
Yours,
PageOn Team
Yunfei
May 15, 2025
Dear Michele,
Thank you for reaching out, and please accept our sincere apologies for the issues you've encountered with file exports and language settings. We understand this is frustrating, especially after making a payment, and we're committed to resolving this for you.
Regarding the export problem (for PPTX and PDF), this was caused by an unexpectedly high volume of traffic over the last few days, which led to a temporary suspension of our export API. Our team is working with high priority to fix this, and we anticipate it will be restored within the next two days, hopefully by the end of today.
We will notify you as soon as these issues are resolved. Again, we apologize for this experience and appreciate your patience.
Yours,
Yunfei
Yunfei
May 15, 2025
Dear Antonio and Hicham,
Thank you for reaching out, sorry for this bug , we're committed to resolving this for you.
Regarding the export problem (for PPTX and PDF), this was caused by an unexpectedly high volume of traffic over the last few days, which led to a temporary suspension of our export API. Our team is working with high priority to fix this, and we anticipate it will be restored within the next two days, hopefully by the end of today.
We will notify you as soon as these issues are resolved. Again, we apologize for this experience and appreciate your patience.
Yours,
PageOn Team
Lizzy Lee
May 15, 2025
Dear PageOn Users:
Regarding the export problem (for PPTX and PDF), this was caused by an unexpectedly high volumetraffic over the last few days, which led to a temporary suspension of our export APl.
Our team is working with highest priority to fix this, and we anticipate it will be restored within thenext two days, hopefully by the end of today. We will notify you as soon as these issues are resolved.
Again, we apologize for this experience andappreciate your patience.
Yours,
PageOn Team