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Constant Error

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It does a great job on converting the technical (scientific document) to aSlide. However, when I click on covert to Slides button (O)range button at the bottom), I always get error, “Invalid Jason Command. Something went wrong

We couldn’t generate your presentation due to a system error. Please try again later or go back to make changes.

Posted by BDC TV ·
3 comments

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Comments3

  • BDC TV

    •

    Jun 27, 2025

    Format of the document is Microsoft Word. I like the contents each create for each slide. It is much better then Copilot and ChatGpt. Did a great job in content creation from a scientific project in Microsoft Word document, but fails to create slides when click on Generate slides button. It happened every time I tried. Finally I copied the conetnts for each slide to a Word document, so I could create slides manually.

    • Z Ding-Pageon

      Team•

      Jun 28, 2025

      Hi there,

      Thanks again for more detailed information. The issue you're encountering with the “Invalid JSON Command” error has been noted, and since you're using a Microsoft Word document, we'll take a closer look at how the system handles .docx inputs.

      Our engineering team is already investigating the root cause and we’ll aim to deploy a fix as soon as possible.

      Thanks again for your patience and feedback.

  • Z Ding-Pageon

    Team•

    Jun 27, 2025

    Hi BDC TV,

    We’re sorry for the frustration and thanks for your detailed information. Could we ask what’s the format of your document( e.g. pdf , md etc.). It will help us to fix the problem more efficiently and back to you soon.

    Pageon Team