Thank you for reporting this issue with downloading your project.
The issue was caused by yesterday's AWS server outage that affected several of our services, including the export functionality. Our team has been working diligently to restore all services, and we've now successfully fixed the problem, and you should now be able to download your projects in both PDF and PowerPoint formats.
Please try the following steps:
Refresh your browser page completely
Try exporting your project again
The system should now process your download requests normally. If you continue to experience any issues, please don't hesitate to reach out, and we'll provide further assistance.
Thanks for your patience while we worked to resolve this issue.
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Comments1
Z Ding-Pageon
Oct 21, 2025
Hi Hachimou,
Thank you for reporting this issue with downloading your project.
The issue was caused by yesterday's AWS server outage that affected several of our services, including the export functionality. Our team has been working diligently to restore all services, and we've now successfully fixed the problem, and you should now be able to download your projects in both PDF and PowerPoint formats.
Please try the following steps:
Refresh your browser page completely
Try exporting your project again
The system should now process your download requests normally. If you continue to experience any issues, please don't hesitate to reach out, and we'll provide further assistance.
Thanks for your patience while we worked to resolve this issue.
Best regards,
Zhangcan
Pageon Support Team