I have taken a monthly subscription only on 11th June 2025 for the Pro license. Your app is not accepting any more prompts and asking me to take a license again.

Dear Thirumalai,

We’re very sorry for the confusion this has caused.

Here’s what likely happened: your subscription is linked to the account where you originally signed in using Google login. However, it’s possible that you may have also signed in using the same Gmail address via email/password login.

Due to some historical technical limitations before June 13, accounts created with Google sign-in and those created with email/password — even with the same Gmail address — were treated as separate accounts. This could lead to the issue of seemingly "losing" access if logging in via the other method.

Please try logging in again using the same method you used when subscribing.

• If you used your Google account to subscribe, please use "Continue with Google" to sign in.

• If you subscribed via email and password, then log in using the email login method.

Let us know if you have any trouble — we’ll be here to help!

Best regards,
Zhangcan
Pageon Support Team